Campaigns

To create a campaign, the following must be considered:

1. Contact Lists, is the list of contacts to call, a single list can be created and used in multiple campaigns.

2. Disposition Groups, very important since the groups are created to typify the result of each call.

3. Form, a form is created where additional data can be associated to the data imported in the Contact List.

4. Queues, in order to store event history for each agent it is necessary to create queues, and these are associated to the campaign.

Here is the most logical order to create a campaign from scratch.