Users

In users create and configure the following options.

• User, user creation and modification.

• Agent Profile, creation of causes of breaks for Users (Agents).

• Roles, creation of User permissions.

• System Permissions, creation of access to Agents, Campaigns and Queue. In order for a User not to be able to see other campaigns to which he/she is allowed to access.

In order to access the system, it is necessary to create users, there are two types of users:

• Admin, is for system administrators, it is not associated with any extension.

• Agent, is for Agents, it has to be associated to a device (Extension).

he data to consider when creating a user are as follows:

• Full Name, full name to identify the User.

• Username, short name to log in to the system.

• Agent Profile, type of pause profile if the user is an Agent.

• Extension, extension associated to the user. Necessary when dealing with an Agent.

• Enable Softphone, it is possible to have a WebRTC softphone integrated in the same Agent interface. When this option is enabled, it will appear. Please note that for this softphone to work you must have a VitXi license.

• Email, e-mail associated with the user.

• Role, by selecting “agent” this user becomes an Agent, any other role you choose is administrative.

• Password, password to login.

• Password Confirmation, confirmation of password to enter.

• Device, device to be associated with the Agent. It must be previously created in VitalPBX.