Outgoing Calls Details

Here, we can see a detailed report from all of the outgoing calls by the agents. The information we can see is the following:

• Date, date and time of the call.

• Agent, agent that made the call.

• Destination, number dialed by the agent.

• Disposition, type of disposition for the call.

• Duration, call duration.

• Wait Time, ring time before the call was answered.

• Trunk, trunk through which the call was made.