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Queues

In queues where the Agents that are going to manage one or more campaigns are assigned. The type of campaign is also defined.

To configure Queues, go to Campaigns/Queues:

The data to be configured are as follows:

  • Queue Number, number under which all the events in the queue will be logged.

  • Description, brief description.

  • Dial Mode

  • Automatic Preview, dialing displays the contact to the Agent and a few seconds later dials the number automatically.

  • Manuel Preview, the dialer displays the contact to the Agent and when the Agent is ready presses a button to place the call.

  • Members, are the Agents that are going to belong to the queue. These agents should have had their extensions created previously in Users/Users.