Skip to content
VitalPBX Wiki
Download

Queues Stats Summary

Show complete information about the Queues.

Information:

  • Queue, number and name of the Queue.

  • Strategy, Ring Strategy of the Queue.

  • Logged In members, Quantity of members that are logged in the Queue.

  • Available Members, Quantity of members that are available in the Queue.

  • Queue Calls, current calls in the Queue.

  • Completed Calls, completed calls in the Queue.

  • Abandoned Calls, abandoned calls in the Queue.

  • Service Level, percentage of calls answered before a certain quantity of seconds.

  • Longest Hold Call, call that has the most time in queue

  • Hold Time, total hold time.

  • Talk Time, total talk time.