Queue Overview

Show statistics information about the Queue.

Information:

• Service Level, percentage of call answered before certain quantity of seconds.

• Completed Calls, completed calls in the Queue.

• Abandoned Calls, abandoned calls in the Queue.

• SLA Target, Number of seconds before which the call should be answered

• Waiting Calls, current calls in the Queue.

• Longest Hold Call, call that has the most time waiting in queue

• Logged In Members, Quantity of members that are logged in the Queue.

• Available Members, Quantity of members that are available in the Queue.