Advanced Extension Settings

Extensions have additional parameters you can configure to manage them more granularly. These options are available under PBX > Extensions > Extensions, and click on Advanced.

In this section, you can modify the following options.

• Change the Ring Time, so you can select how long the extension rings before going to voicemail or hanging up.

• Change the Call Limit of the extension’s number of calls at once.

• Do an Internal Auto Answer to answer internal calls in the speaker automatically.

• Change the Dial Profile for transfer and ringback properties.

• Change the Music on Hold Class that plays when the user places a call on hold.

• Assign the Secretary Extension. We will see more about this feature later.

• You can also select the Caller ID sent on Diversions. This allows you to choose whether you send the caller’s CID or the extension number when you have a call forward active.

• Notify Missed Calls using the Missed Calls email template. You can choose to send External, Internal, Queue, and/or Ring Group calls.

• Enable Diversion Hints if you need to monitor the diversion status from another extension. This comes set to No by default, as it adds a load to the system.

• You can Block Spy Me if you don’t want anyone to use the Spy feature with this extension. This is useful for administrative extensions in a Call Center environment.

• Enable or Disable Send Caller ID if you wish to keep your extension anonymous within the company.

• Enable or Disable Call Waiting if you want to send an incoming call while the extension is busy to voicemail or hangup.

• Pinless will allow you to use various features with a PIN without entering any PIN.

• The Dynamic Routing feature allows you to automatically route calls with callers you were conversing with. For example, if you are on a call with a client and the call ends, the next time the caller calls, they will be routed back to the extension instead of going to a predefined destination, like an IVR or an operator.

• You can enable or disable a Dynamic External ID. This is useful when you use the extension as a trunk from a third-party system—using the incoming call’s CID as the Caller ID.

• Lastly, you can Call Back on Busy Transfer. This allows you to have a call transferred back to this extension if the destination extension is busy during a blind transfer.

Next, you have Call Center Settings. This allows you to easily add the extension to multiple queues as a Dynamic or Static agent.

Finally, there’s the User Portal section. Here you can define a username, password, and profile picture so the user can access the User Portal and manage their extension options. We will be taking a look into this User Portal later. You can enable and disable this feature at any time.