Answered Calls Details

This is a detailed report of the calls entering each Queue, with the possibility of seeing all of the events related to the call with the following information:

• Date, date and time of the call.

• Queue, queue through which the call entered.

• Caller, caller’s phone number.

• Position, caller’s position when the call was tended to.

• Disconnected By, who released the call, the agent or the caller.

• Wait, wait time before the call was tended to.

• Duration, total call duration.

• Agent, agent that tended the call.

It is possible to see a detail of the events for each call by pressing the Plus (+) symbol located in front of the date.