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Date

Here, we configure the Date and Time Range to use to generate the reports, when clicking on the field, we will be shown a calendar with multiple options.

We have some range templates that can facilitate the selection:

  • Today, we evaluate the calls for the current day.

  • Yesterday, we evaluate the calls for the day prior.

  • This week, we evaluate the calls for the current week starting from Monday, or the day you have defined as your week start.

  • Last week, we evaluate the calls for the week prior starting from Monday, or the day you have defined as your week start.

  • This month, we evaluate the calls for the current month.

  • Last month, we evaluate the calls for the month prior.

  • This year, we evaluate the calls for the current year.

  • Last year, we evaluate the calls for the year prior.

  • Custom, We can also select a custom date and time range by selecting the days on the calendar.