Shifts (Optional)

In Call Centers, is it by norm to have work shifts, for example:

• Shift 1: 08:00 AM through 04:00 PM

• Shift 2: 04:00 PM through 12:00 PM

• Shift 3: 12:00 PM through 08:00 AM

In Sonata Stats it is possible to create these shifts, so that they are taken into account at the moment of generating the report. If we do not select a shift, the 24 hours of the day will be taken into account