Queue Members Summary

Show all the Agents with their current status.

Information:

• Member, extension and name of the Agent.

• Status, Green → Available, Red → Unavailable, Yellow → Pause

• InCall, show if Agent is in call.

• Calls Taken, quantity of calls taken by the Agent.

• Last Call, show the last call attended by the Agent.

• Pause Reason, if the Agent is in pause, it shows the reason.

• Pause Time, How long the Agent has been paused.

• Last Login, How long has the Agent been registered in the Queue.

• Call History, Shows a history of the Agent’s calls.