Call Center

For users with call center permissions, this section controls agent queue behavior and CRM interaction.

Log Into Queues on Startup – Automatically joins assigned queues when starting the app.
Log Out from Queues when Closing the Application – Auto log-out to maintain queue accuracy.

If a CRM URL is configured in the user’s assigned Agent Profile, you can choose how to open it:

Open in:
- New Tab
- New Window
Open CRM URL Automatically:
- Trigger Event: Ringing / Answered
- Call Direction: All / Incoming / Outgoing

This allows automatic or manual opening of customer records based on call context.

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