Headset Integration

VitXi offers native headset integration for supported telephony headsets.
This allows users to control calls (answer, hang up, mute, hold) directly from their headset buttons.

Compatible with most USB and Bluetooth telephony headsets that support HID telephony protocols.

With HID integration, you can use your headset’s buttons and LEDs for actions such as:

Answer or end a call
Mute/unmute your microphone
Hold/unhold a call
Trigger ring alerts via the base station (when supported)

How It Works

Once a supported headset is connected:

VitXi automatically detects and pairs it via WebHID API.
The headset’s buttons sync with call events in real time.
LED indicators and ringers reflect call states (e.g., incoming, muted).

✅ No extra driver or plugin is required — use Google Chrome or Microsoft Edge with HTTPS enabled.

Tested Headsets

Headset Model	Answer	Ringer	Hold/Unhold	Mute/Unmute	Hang Up	Cancel Outgoing Call	Notes
Yealink UH36	yes	yes	yes	yes	yes	yes	✅ Fully supported
Plantronics Blackwire 3225	yes	yes	yes	yes	⚠️ warning	yes	Hang up requires two presses
Poly DA85	yes	yes	yes	yes	⚠️ warning	yes	Hang up requires two presses
Yealink WH62	yes / auto-answer when undocked	yes / base station ringer support	—	yes	—	—	—
Jabra PRO 9470 (beta)	yes	base station ringer support	yes (sync LEDs/state with base station)	yes	no	no	—

Browser Requirements

Browser	Supported	Notes
Google Chrome	Yes	Full HID support
Microsoft Edge	Yes	Recommended for Windows
Safari	No	HID not supported on Safari

Tip

If your headset doesn’t respond:

Make sure you allow device access when prompted by the browser.
Disconnect and reconnect your headset.
Use Chrome or Edge over a secure (HTTPS) connection.

Was this article helpful?

Your feedback helps us improve the documentation.