Call Layout

The Call Layout in VitXi WebRTC provides users with a modern, intuitive interface for managing audio and video calls directly from their browser.
It allows full control of call actions — including media management, screen sharing, and quick access to CRM integration — all within a clean and responsive environment.

Main Display Area

The center of the interface serves as the visual zone of the call:

• In audio calls, the contact’s name or number appears in a circular avatar.

• In video calls, this area shows the remote participant’s video stream.

• The user’s own video preview (if active) appears in the bottom-right corner.

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Bottom Toolbar Controls

At the bottom of the screen, users find all interactive call options neatly organized as icons.

Icon	Function	Description
🎤	Mute/Unmute Microphone	Toggle microphone input during a call.
🔇	Speaker Output Options	Choose between available output devices.
📷	Enable/Disable Camera	Start or stop your video stream (for video calls).
🖥️	Screen Sharing	Share your screen or application window.
🔢	Dialpad	Open the DTMF keypad to send digits during the call.
🔄	Transfer Call	Transfer the current call to another user or extension.
👥	Conference / Merge	Add another participant to create a conference call.
🔴	Hang Up	End the current call.

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CRM URL Button (Optional)

If a CRM URL has been configured in the Agent Profile, a dedicated CRM icon will appear in the toolbar.
Clicking this icon opens the CRM system (in a new tab or window), allowing agents to view or log call-related data instantly.

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Functional Highlights

Feature	Description
Full WebRTC Audio/Video Support	Reliable real-time communication directly in the browser.
Dynamic Device Selection	Instantly switch microphones, speakers, or cameras.
Screen Sharing	Share your desktop or application during a call.
DTMF Keypad	Send digits (e.g., menu navigation or conference codes).
CRM Integration	Access linked CRM systems directly from the call.
Conference Support	Merge active calls to create multi-party conferences.
User Feedback	Call states are visually indicated with color-coded cues.

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Tips for Users

• You can toggle between audio and video seamlessly during a call.

• The mute button is highlighted when active — ensure it’s off before speaking.

• When screen sharing, a system prompt may ask for permission — approve to begin sharing.

• If using a headset, confirm the correct input/output devices under User Settings → Audio.

• Press the red hang-up button once to safely end the session.